FAQs

For all other inquiries and product support, please contact us at info@petstandard.de

ODOR ELIMINATOR

Product Usage and Application

How does the product work?

The product contains special microorganisms that consume organic matter as a food source. The "bad" bacteria that produce bad odors don't have anything to eat, so they disappear and so does the bad odor. 

Why is it important to shake the bottle well before use?

We recommend shaking the bottle well before use, as the microorganisms tend to settle at the bottom of the bottle and need to be distributed throughout the bottle for best results.

Do I need to dilute the product with water before use?

No. The product is ready to use and should not be diluted with water.

How do I prepare the area for treatment?

Before application, completely remove dirt (source of contamination) without using other cleaners. In the case of a urine stain, take paper towels and soak the area as much as possible to remove excess moisture before applying the product.

How much of the product should I apply?

It is recommended to apply the product generously onto the treated area to ensure it is completely wet and the product penetrates as deeply as urine or other organic matter.

How do I apply the product correctly?

Having prepared the area for application, shake the bottle well, then spray the product generously onto the stain, slightly beyond the visible boundaries of the stain to make the area completely wet, then rub in/massage with a clean cloth and leave overnight. If the odor or stain is still present the next day, repeat the procedure.

How long does it take to remove the odor?

We recommend leaving the product to work overnight for about 12 hours so that the microorganisms have sufficient time to completely break down the organic substances.

Why is it good to cover the treated area with plastic wrap?

For stubborn odors and stains, we recommend covering the treated area with plastic wrap for 6-8 hours to keep it wet longer and allow microorganisms to work on the source of the odor.

Can I use multiple applications for stubborn odors and stains?

Yes. If the stain or odor is not removed after the first attempt, we recommend repeating the procedure. However, it is important to always allow it to dry completely before the next treatment.

Can I spray the product into the air to remove an unpleasant odor?

We do not recommend it. The product only works when it comes into direct contact with the source of the odor. As it does not just cover the bad smell but eliminates its source. 

How do I remove the stain residue?

After the treated area is completely dry, in some rare cases stain residue may be visible. We recommend adding clean water, rubbing and allowing it to dry.

Product Features and Formulation

Does the product only eliminate the bad smell or does it remove the stains as well?

Our products are designed to remove both stains and odors because there is always a combination of the two, especially in pet areas. Due to its formula, Odor Eliminator will be the best product to fight odors thanks to its high concentration of microorganisms, but it also contains stain-removing enzymes that break down organic components of stains, providing a perfect cleaning combination. 

Does the product work like repellent to prevent territory marking?

The product does not work as a repellent, so we cannot guarantee that pets will not mark in this area. However, pets always mark the area that smells of urine, and our product completely destroys the source of the odor.

How long can I store the product once opened?

Once opened, the product can be stored for 6 months. However, in order not to lose its strength, the product must be stored as indicated on the label.

What kind of odors are eliminated by the product?

The product neutralizes all organic odors such as (urine, feces, vomit, etc.) and their sources.

What does the product smell like?

The product is designed with a minimal scent to avoid triggering pet allergies. It does the job well, so there is nothing to hide.

Is the product vegan?

Yes. The product has a vegan formula.

Product Compatibility and Safety

Can the product be used with other cleaning products?

No. As other cleaning agents, especially chemical ones, can destroy the microorganisms in our product and thus severely impact its effectiveness, pre-treatment with such agents should be avoided.

What surfaces can I use the product on?

The product can be used on various types of fabrics, upholstery, carpets, hard floors, tiles, non-leather furniture, concrete and all water-tolerant surfaces. We always recommend testing the product on a small concealed area first.

Can I use the product on wool and silk?

Products containing enzymes are not recommended for use on wool and silk.

What should I do if something happens to my sofa/upholstery/fabric?

We recommend testing the product on a small concealed area first to ensure compatibility and avoid any potential damage.

Is the product harmful to humans or animals?

No. The product is safe for both humans and animals.

Can I spray this product around pets?

The product is organic and safe for pets but is not intended for consumption. Therefore, they should not come into direct contact with the product.

Can I apply the product directly on the pet?

The product is tested and certified with the Dermatest Seal of Approval. It is skin friendly and safe. However, it is not designed for direct use on pets.

Can the product be used in vacuum cleaners/carper cleaning machines? 

No, due to the foaming properties of the product, it is not designed for use in vacuum cleaners/carpet cleaning machines.

STAIN REMOVER

Product Usage and Application

How does the product work?

The product contains special microorganisms that consume organic matter as a food source. The "bad" bacteria that produce bad odors don't have anything to eat, so they disappear and so does the bad odor. 

Why is it important to shake the bottle well before use?

We recommend shaking the bottle well before use, as the microorganisms tend to settle at the bottom of the bottle and need to be distributed throughout the bottle for best results.

Do I need to dilute the product with water before use?

No. The product is ready to use and should not be diluted with water.

How do I prepare the area for treatment?

Before application, completely remove dirt (source of contamination) without using other cleaners. In the case of a urine stain, take paper towels and soak the area as much as possible to remove excess moisture before applying the product.

How much of the product should I apply?

It is recommended to apply the product generously onto the treated area to ensure it is completely wet and the product penetrates as deeply as urine or other organic matter.

How do I apply the product correctly?

Having prepared the area for application, shake the bottle well, then spray the product generously onto the stain, slightly beyond the visible boundaries of the stain to make the area completely wet, then rub in/massage with a clean cloth and leave overnight. If the odor or stain is still present the next day, repeat the procedure.

How long does it take to remove the stain?

We recommend leaving the product to work overnight for about 12 hours so that the microorganisms have sufficient time to completely break down the organic substances.

Why is it good to cover the treated area with plastic wrap?

For stubborn odors and stains, we recommend covering the treated area with plastic wrap for 6-8 hours to keep it wet longer and allow microorganisms to work on the source of the odor.

Can I use multiple applications for stubborn odors and stains?

Yes. If the stain or odor is not removed after the first attempt, we recommend repeating the procedure. However, it is important to always allow it to dry completely before the next treatment.

Can I use this product to remove old stains or only new stains?

The product works on old stains. For stubborn stains, repeat the process if necessary.

How do I remove the stain residue?

After the treated area is completely dry, in some rare cases stain residue may be visible. We recommend adding clean water, rubbing and allowing it to dry.

Product Features and Formulation

Does the product only remove stains or does it also remove odors?

Our products are designed to remove both stains and odors because there is always a combination of the two, especially in pet areas. Stain Remover is formulated to be effective on stains, but it is also blended with odor eliminating microorganisms that destroy odors at the source.

What kind of stains are removed by the product?

The product removes all organic stains such as (urine, feces, vomit, etc.).

What does the product smell like?

The product is designed with a minimal scent to avoid triggering pet allergies. It does the job well, so there is nothing to hide.

How long can I store the product once opened?

Once opened, the product can be stored for 6 months. However, in order not to lose its strength, the product must be stored as indicated on the label.

Is the product vegan?

Yes. The product has a vegan formula.

Does the product work like repellent to prevent territory marking?

The product does not work as a repellent, so we cannot guarantee that pets will not mark in this area. However, pets always mark the area that smells of urine, and our product completely destroys the source of the odor.

Product Compatibility and Safety

Can the product be used with other cleaning products?

No. As other cleaning agents, especially chemical ones, can destroy the microorganisms in our product and thus severely impact its effectiveness, pre-treatment with such agents should be avoided.

What surfaces can I use the product on?

The product can be used on various types of fabrics, upholstery, carpets, hard floors, tiles, non-leather furniture, concrete and all water-tolerant surfaces. We always recommend testing the product on a small concealed area first. 

Can I use the product on wool and silk?

Products containing enzymes are not recommended for use on wool and silk.

What should I do if something happens to my sofa/upholstery/fabric?

We recommend testing the product on a small concealed area first to ensure compatibility and avoid any potential damage.

Is the product harmful to humans or animals?

No. The product is safe for both humans and animals.

Can I spray this product around pets?

The product is organic and safe for pets but is not intended for consumption. Therefore, they should not come into direct contact with the product.

Can I apply the product directly on the pet?

The product is tested and certified with the Dermatest Seal of Approval. It is skin friendly and safe. However, it is not designed for direct use on pets.

Can the product be used in vacuum cleaners/carper cleaning machines? 

No, due to the foaming properties of the product, it is not designed for use in vacuum cleaners/carpet cleaning machines.

CAT LITTER BOX ODOR ELIMINATOR

Product Usage and Application

How does the product work?

The product contains active microorganisms and enzymes that naturally break down and neutralize odor-causing organic residues, instead of masking them with fragrance.

Do I need to dilute the product with water before use?

No. The product is ready to use and should not be diluted with water.

Why is it important to shake the bottle well before use?

We recommend shaking the bottle well before use, as the microorganisms tend to settle at the bottom of the bottle and need to be distributed throughout the bottle for best results.

Should I empty the litter box before using the product?

Yes. When refilling the litter, empty the litter box completely before applying the product. This ensures full cleaning and deodorizing of the box.

Do I need to rinse the box after spraying?

No, rinsing is not required. Simply wipe off any remaining moisture or product residue after 10–15 minutes and let the box dry completely before adding new litter.

How long should I wait before refilling the litter box after application?

Wait until the litter box is completely dry — usually after 10–15 minutes of contact time and wiping off any residue.

How long should the product be left on the surface?

When refilling the litter, let the product sit for 10–15 minutes before wiping dry.

Do I have to wipe/wash the litter box after use of the product?

After allowing the product to sit for 10–15 minutes, wipe away any remaining moisture or residue. Washing is not necessary.

Can I spray the product into the air to remove an unpleasant odor?

We do not recommend it. The product only works when it comes into direct contact with the source of the odor. As it does not just cover the bad smell but eliminates its source.

Can I also use the product to clean the floor around the litter box?

Yes, it’s suitable for use on surrounding floor areas. Spray the affected area, allow it to work for 15 minutes, and then wipe thoroughly dry.

Can I use the product on a daily basis?

Yes, daily use is highly recommended between litter box refills. Regular application helps prevent odors even when the litter isn’t freshly changed. It also extends the life of the litter, saving you both time and money.

Product Features and Formulation

Does the product contain a fragrance?

No, the product is specially designed to be fragrance-free, ensuring that your cat stays comfortable and continues to use the litter box.

What kind of odors are eliminated by the product?

It effectively neutralizes urine, feces, and other organic pet odors —including strong or persistent smells around the litter box.

How long can I store the product once opened?

Once opened, the product can be stored for 6 months. However, in order not to lose its strength, the product must be stored as indicated on the label.

Is the product vegan?

Yes. The product has a vegan formula.

Product Compatibility and Safety

Is the product safe for my cats?

Yes. The product is safe for pets and certified by Dermatest. However, it is not intended for consumption.

What if my cat licks some of it?

A small accidental lick is not harmful, but it’s best to prevent ingestion. Wipe away any excess product and ensure the litter box is dry before allowing your cat to use it again.

Can I spray this product around pets?

The product is organic and safe for pets but is not intended for consumption. Therefore, they should not come into direct contact with theproduct.

Can the product be used with other cleaning products?

No. As other cleaning agents, especially chemical ones, can destroy the microorganisms in our product and thus severely impact its effectiveness, pre-treatment with such agents should be avoided.

Is the product suitable for all types of cat litter?

Yes, it can be used with all types of litter. However, we recommend avoiding excessive use with clumping litter.

Can it be used on fabric or carpets?

Yes. The product can safely be used on carpets, upholstery, and textiles. We always recommend testing the product on a small concealed area first.

Which surfaces is the product suitable for?

It can be used on litter boxes and surrounding areas, scratching posts, cat houses, pet bedding, transport boxes, carpets, upholstery, and textiles.

Is the product harmful to humans or animals?

No. It’s safe for both humans and animals when used as directed.

Can I also use the product for other pet toilets (e.g., indoor dog or rabbit toilets)?

Yes. The product is suitable for other small animal toilets.

ODOR CONTROL SPRAY FOR PETS

Product Usage and Application

How do I use the Odor Control Spray for Pets?

Shake the bottle well before use. Spray evenly onto the coat from a suitable distance, avoiding the face, eyes and other sensitive areas. Gently distribute the product through the coat with a brush or comb. No rinsing is required.

Why should I shake the bottle before use?

Natural oils and other ingredients may separate slightly during storage. Shaking the bottle helps distribute the formula evenly before application.

Should I apply the spray to dry or damp fur?

The spray can be applied to either dry or slightly damp fur. Applying it to dry fur is ideal for a quick refresh between baths, while slightly damp fur may help distribute the product more evenly.

Does the product need to be rinsed out?

No. It is a ready-to-use, leave-in spray and does not require rinsing.

How much product should I apply?

Apply a light, even mist sufficient to refresh the coat. Avoid completely soaking the fur. The amount required will depend on the animal’s size, coat length and coat density.

How often can I use the spray?

The spray is intended for regular care and refreshing between baths. The frequency should be adjusted to the individual animal’s coat and skin condition.

Can I use the spray instead of bathing my pet?

The spray can help refresh and condition the coat between baths, but it does not replace bathing when the coat is visibly dirty or requires thorough cleaning.

Should I brush the coat after application?

Yes. Brushing or combing helps distribute the formula evenly and is particularly recommended for long, thick or dense coats.

Can I apply the product to irritated or damaged skin?

Do not apply it to open wounds, visibly inflamed skin or severely irritated areas.

Product Features and Formulation

What does the Odor Control Spray for Pets do?

It is a leave-in spray designed to refresh the coat, help control unpleasant coat odors and support a soft, well-conditioned appearance between baths.

How does the product help control coat odors?

The formula uses microbiological technology to act on odor-causing compounds present on the coat rather than relying only on fragrance.

Which conditioning ingredients does the formula contain?

The formula contains panthenol, jojoba oil and argan oil, which are commonly used in cosmetic products to help condition the skin and coat.

Is the product pH-balanced?

Yes. The formula has a pH of approximately 6.9 and was developed for use on the skin and coat of dogs and cats.

Is the product free from parabens, sulfates, dyes andsilicones?

Yes. The product is free from parabens, sulfates, dyes and silicones.

Is the product a medicine or veterinary treatment?

No. It is a cosmetic grooming product intended to refresh and condition the coat. It is not intended to diagnose, prevent or treat skin diseases, infections, allergies or other medical conditions.

Product Compatibility and Safety

Is the product suitable for dogs and cats?

The formula was developed for use on both dogs and cats.

Is the product safe if my pet licks its coat?

The product is intended for external use and should not be intentionally ingested. Apply only the recommended amount and prevent the animal from licking the wet coat.

Can I use it on a pet receiving dermatological treatment?

Consult the treating veterinarian before combining the spray with medicated shampoos, topical medicines or other dermatological products.

How should I store the product?

Keep the bottle tightly closed in a dry place, protected from direct sunlight, excessive heat and frost. Store it out of reach of children and animals.

ENZYME CLEANER CONCENTRATE

Product Usage and Application

How does the product work?

The product contains selected microorganisms that produce enzymes to break down organic substances such as proteins, fats and urea. These substances are converted into simple, odorless by-products, helping eliminate both the stain and the source of the odor instead of simply masking it.

Why is it important to shake the bottle before mixing?

The active microorganisms may naturally settle at the bottom of the bottle. Shake the concentrate well before dilution and shake the prepared solution before each use to distribute them evenly.

Do I need to dilute the product with water?

Yes. The product is a concentrate and must be diluted at a ratio of 1 part concentrate to 3 parts water. One 750 ml bottle produces up to 3 liters of ready-to-use Enzyme Cleaner.

How do I prepare the ready-to-use solution?

Fill a mixing bottle with the required amount of clean water and add the concentrate at a ratio of 1:3. Close the bottle and shake well.

Can I use the concentrate undiluted?

No, the product is formulated to be diluted at a ratio of 1 part concentrate to 3 parts water.

What type of water should I use for dilution?

Use clean water. Avoid mixing the product with water containing high levels of chlorine, as chlorine may reduce the activity of microorganisms.

How long can I store the prepared solution?

The diluted ready-to-use solution should be used within 3 weeks.

How do I prepare the area for treatment?

Remove any solid residue and absorb as much excess liquid as possible using paper towels or a clean cloth. Do not pre-treat the area with another cleaner, disinfectant or chemical product.

How much product should I apply?

Apply enough diluted solution to completely wet the affected area. For deeply absorbed contamination, the product should penetrate as deeply as the urine, vomit or other organic matter.

How do I apply the product correctly?

Shake the prepared solution well and apply it generously to the affected area, extending slightly beyond the visible boundaries. On
carpets, upholstery and textiles, gently work the product into the material with a clean cloth. Allow the area to dry naturally.

How long should I leave the product to work?

The product should remain in contact with the source of the odor or stain and be allowed to dry naturally.

Can I repeat the application?

Yes. Old or deeply absorbed contamination may require more than one treatment. Allow the area to dry completely before repeating the application.

Product Features and Formulation

What types of odors and stains can the product remove?

The product is suitable for organic contamination such as urine, feces,
vomit, pet secretions, sweat, baby and adult accidents, organic household or waste odors.

Does the product cover unpleasant odors with fragrance?

No. Its main purpose is to break down the organic source of the odor rather than simply cover it with a stronger scent.

Where can I use the Enzyme Cleaner Concentrate?

It can be used for pet accidents, hygiene accidents, car interiors, floor mats, shoes, sports equipment, pet beds, transport boxes, litter box areas, waste bins, diaper pails, carpets, upholstery, fabrics, tiles, grout and other water-tolerant household surfaces.

What is the difference between the Enzyme Cleaner Concentrate and the Odor Eliminator?

The Enzyme Cleaner Concentrate is an economical, dilutable solution developed for a wide range of household cleaning applications. The Odor Eliminator is a ready-to-use product designed primarily for targeted treatment of persistent pet odors.

How should I store the concentrate?

Keep the bottle tightly closed and store it according to the instructions on the label. Protect it from direct sunlight, excessive heat and frost.

Why can standard household cleaners fail to remove persistent odors?

Many conventional cleaners remove visible dirt or temporarily cover the smell without fully breaking down the organic residue
beneath the surface. The Enzyme Cleaner Concentrate removes odors at the source
by breaking down the organic matter that causes them.

Product Compatibility and Safety

Can I use the product together with other cleaning products?

No. Chemical cleaners, disinfectants, bleach and antibacterial products may damage or deactivate the microorganisms. Do not mix the Enzyme Cleaner Concentrate with other products or apply it immediately after another cleaner.

What surfaces can I use the product on?

The product is suitable for carpets, upholstery, fabrics, textiles, hard floors, tiles, grout, concrete and other water-tolerant surfaces. Always test it on a small concealed area before full application.

Can I use the product on wool or silk?

Products containing enzymes are generally not recommended for wool or silk because enzymes may affect natural protein-based fibers.

Can I use the product on leather?

We do not recommend using it on leather or other water-sensitive materials unless compatibility has been confirmed by the material manufacturer.

Can I use it on wooden floors?

It may be used on sealed, water-tolerant floors. Avoid excessive moisture and do not use it on untreated, oiled or water-sensitive wood without first checking the flooring manufacturer’s instructions.

Is the product safe for humans and animals?

The product is non-toxic and pet-safe when diluted and used as directed. It is not intended for consumption, and children and animals should not have direct contact with the wet treated area.

Can I apply the product directly to my pet?

No. The Enzyme Cleaner Concentrate is intended for cleaning household surfaces and textiles, not for direct application to animals.