FAQs

For all other inquiries and product support, please contact us at info@petstandard.de

ODOR ELIMINATOR

Product Usage and Application

How does the product work?

The product contains special microorganisms that consume organic matter as a food source. The "bad" bacteria that produce bad odors don't have anything to eat, so they disappear and so does the bad odor. 

Why is it important to shake the bottle well before use?

We recommend shaking the bottle well before use, as the microorganisms tend to settle at the bottom of the bottle and need to be distributed throughout the bottle for best results.

Do I need to dilute the product with water before use?

No. The product is ready to use and should not be diluted with water.

How do I prepare the area for treatment?

Before application, completely remove dirt (source of contamination) without using other cleaners. In the case of a urine stain, take paper towels and soak the area as much as possible to remove excess moisture before applying the product.

How much of the product should I apply?

It is recommended to apply the product generously onto the treated area to ensure it is completely wet and the product penetrates as deeply as urine or other organic matter.

How do I apply the product correctly?

Having prepared the area for application, shake the bottle well, then spray the product generously onto the stain, slightly beyond the visible boundaries of the stain to make the area completely wet, then rub in/massage with a clean cloth and leave overnight. If the odor or stain is still present the next day, repeat the procedure.

How long does it take to remove the odor?

We recommend leaving the product to work overnight for about 12 hours so that the microorganisms have sufficient time to completely break down the organic substances.

Why is it good to cover the treated area with plastic wrap?

For stubborn odors and stains, we recommend covering the treated area with plastic wrap for 6-8 hours to keep it wet longer and allow microorganisms to work on the source of the odor.

Can I use multiple applications for stubborn odors and stains?

Yes. If the stain or odor is not removed after the first attempt, we recommend repeating the procedure. However, it is important to always allow it to dry completely before the next treatment.

Can I spray the product into the air to remove an unpleasant odor?

We do not recommend it. The product only works when it comes into direct contact with the source of the odor. As it does not just cover the bad smell but eliminates its source. 

How do I remove the stain residue?

After the treated area is completely dry, in some rare cases stain residue may be visible. We recommend adding clean water, rubbing and allowing it to dry.

Product Features and Formulation

Does the product only eliminate the bad smell or does it remove the stains as well?

Our products are designed to remove both stains and odors because there is always a combination of the two, especially in pet areas. Due to its formula, Odor Eliminator will be the best product to fight odors thanks to its high concentration of microorganisms, but it also contains stain-removing enzymes that break down organic components of stains, providing a perfect cleaning combination. 

Does the product work like repellent to prevent territory marking?

The product does not work as a repellent, so we cannot guarantee that pets will not mark in this area. However, pets always mark the area that smells of urine, and our product completely destroys the source of the odor.

How long can I store the product once opened?

Once opened, the product can be stored for 6 months. However, in order not to lose its strength, the product must be stored as indicated on the label.

What kind of odors are eliminated by the product?

The product neutralizes all organic odors such as (urine, feces, vomit, etc.) and their sources.

What does the product smell like?

The product is designed with a minimal scent to avoid triggering pet allergies. It does the job well, so there is nothing to hide.

Is the product vegan?

Yes. The product has a vegan formula.

Product Compatibility and Safety

Can the product be used with other cleaning products?

No. As other cleaning agents, especially chemical ones, can destroy the microorganisms in our product and thus severely impact its effectiveness, pre-treatment with such agents should be avoided.

What surfaces can I use the product on?

The product can be used on various types of fabrics, upholstery, carpets, hard floors, tiles, non-leather furniture, concrete and all water-tolerant surfaces. We always recommend testing the product on a small concealed area first.

Can I use the product on wool and silk?

Products containing enzymes are not recommended for use on wool and silk.

What should I do if something happens to my sofa/upholstery/fabric?

We recommend testing the product on a small concealed area first to ensure compatibility and avoid any potential damage.

Is the product harmful to humans or animals?

No. The product is safe for both humans and animals.

Can I spray this product around pets?

The product is organic and safe for pets but is not intended for consumption. Therefore, they should not come into direct contact with the product.

Can I apply the product directly on the pet?

The product is tested and certified with the Dermatest Seal of Approval. It is skin friendly and safe. However, it is not designed for direct use on pets.

Can the product be used in vacuum cleaners/carper cleaning machines? 

No, due to the foaming properties of the product, it is not designed for use in vacuum cleaners/carpet cleaning machines.

STAIN REMOVER

Product Usage and Application

How does the product work?

The product contains special microorganisms that consume organic matter as a food source. The "bad" bacteria that produce bad odors don't have anything to eat, so they disappear and so does the bad odor. 

Why is it important to shake the bottle well before use?

We recommend shaking the bottle well before use, as the microorganisms tend to settle at the bottom of the bottle and need to be distributed throughout the bottle for best results.

Do I need to dilute the product with water before use?

No. The product is ready to use and should not be diluted with water.

How do I prepare the area for treatment?

Before application, completely remove dirt (source of contamination) without using other cleaners. In the case of a urine stain, take paper towels and soak the area as much as possible to remove excess moisture before applying the product.

How much of the product should I apply?

It is recommended to apply the product generously onto the treated area to ensure it is completely wet and the product penetrates as deeply as urine or other organic matter.

How do I apply the product correctly?

Having prepared the area for application, shake the bottle well, then spray the product generously onto the stain, slightly beyond the visible boundaries of the stain to make the area completely wet, then rub in/massage with a clean cloth and leave overnight. If the odor or stain is still present the next day, repeat the procedure.

How long does it take to remove the stain?

We recommend leaving the product to work overnight for about 12 hours so that the microorganisms have sufficient time to completely break down the organic substances.

Why is it good to cover the treated area with plastic wrap?

For stubborn odors and stains, we recommend covering the treated area with plastic wrap for 6-8 hours to keep it wet longer and allow microorganisms to work on the source of the odor.

Can I use multiple applications for stubborn odors and stains?

Yes. If the stain or odor is not removed after the first attempt, we recommend repeating the procedure. However, it is important to always allow it to dry completely before the next treatment.

Can I use this product to remove old stains or only new stains?

The product works on old stains. For stubborn stains, repeat the process if necessary.

How do I remove the stain residue?

After the treated area is completely dry, in some rare cases stain residue may be visible. We recommend adding clean water, rubbing and allowing it to dry.

Product Features and Formulation

Does the product only remove stains or does it also remove odors?

Our products are designed to remove both stains and odors because there is always a combination of the two, especially in pet areas. Stain Remover is formulated to be effective on stains, but it is also blended with odor eliminating microorganisms that destroy odors at the source.

What kind of stains are removed by the product?

The product removes all organic stains such as (urine, feces, vomit, etc.).

What does the product smell like?

The product is designed with a minimal scent to avoid triggering pet allergies. It does the job well, so there is nothing to hide.

How long can I store the product once opened?

Once opened, the product can be stored for 6 months. However, in order not to lose its strength, the product must be stored as indicated on the label.

Is the product vegan?

Yes. The product has a vegan formula.

Does the product work like repellent to prevent territory marking?

The product does not work as a repellent, so we cannot guarantee that pets will not mark in this area. However, pets always mark the area that smells of urine, and our product completely destroys the source of the odor.

Product Compatibility and Safety

Can the product be used with other cleaning products?

No. As other cleaning agents, especially chemical ones, can destroy the microorganisms in our product and thus severely impact its effectiveness, pre-treatment with such agents should be avoided.

What surfaces can I use the product on?

The product can be used on various types of fabrics, upholstery, carpets, hard floors, tiles, non-leather furniture, concrete and all water-tolerant surfaces. We always recommend testing the product on a small concealed area first. 

Can I use the product on wool and silk?

Products containing enzymes are not recommended for use on wool and silk.

What should I do if something happens to my sofa/upholstery/fabric?

We recommend testing the product on a small concealed area first to ensure compatibility and avoid any potential damage.

Is the product harmful to humans or animals?

No. The product is safe for both humans and animals.

Can I spray this product around pets?

The product is organic and safe for pets but is not intended for consumption. Therefore, they should not come into direct contact with the product.

Can I apply the product directly on the pet?

The product is tested and certified with the Dermatest Seal of Approval. It is skin friendly and safe. However, it is not designed for direct use on pets.

Can the product be used in vacuum cleaners/carper cleaning machines? 

No, due to the foaming properties of the product, it is not designed for use in vacuum cleaners/carpet cleaning machines.